Terms and Conditions

  1. Clear-thoughts Ltd, will take all necessary steps to protect your privacy and information.
  2. Clear-thoughts Ltd will need to review, use, and disclose information about the patient, their medical/psychiatric diagnosis and treatment to other professionals or care providers.
  3. You will be expected to give permission for Clear-thoughts Ltd to share information with my GP, the NHS and/or other Specialists, as required.
  4. You will be expected the best of your knowledge, provide your accurate physical and mental health history and status.
  5. It will be your constant responsibility to inform Clear-thoughts Ltd of any changes in your medical status, psychiatric/mental health and social status.
  6. Clear-Thoughts Ltd will perform a full assessment and may request other investigations, as required, at times these may prevent us from commencing treatment until your clinician believes it is safe to continue.
  7. It is the responsibility of the patient, or their representative, to ensure that they attend pre-booked assessment appointments with Clear-thoughts Ltd.
    we understand there may be occasional needs to re-arrange an appointment – however, there is a cancellation fee of £100.
  8. Clear-thoughts Ltd will not commence treatment until you have agreed to your treatment plan, and we will follow the agreed treatment plan fully, anticipating compliance with the agreement from the perspective of the patient
  9. You should be aware that your treatment if medical, may carry a risk of side-effects, withdrawal symptoms and possibly other complications. These effects may be heightened if you do not comply with, or adhere to, clinical instructions and/or if you exceed the recommended prescribed dosages of medication. If this were to continue, we may remove treatment without notice on the grounds of patient safety.
  10. You should understand that it is also at your discretion to stop treatment or investigations, however, if you decide to do so, you understand that this may carry serious risk of side-effects, withdrawal symptoms and/or other complications, for which you solely will take responsibility.
  11. You should understand that if you breach the details of Clear Thoughts Ltd terms and conditions or withdraw from service you remain fully liable for any payments that are due to Clear-thoughts Ltd.
  12. You should understand that if you decide to withdraw from your treatment plan you will be under contract to pay the due fees to Clear-thoughts Ltd as negotiated and decided at the time of diagnosis, these are contained in your invoice.
  13. You should understand that Clear-thoughts Ltd is offering an Outpatient Consultation Service only. Clear-thoughts Ltd is unable to treat patients in crisis, emergency, or high-risk situations within, or outside working hours. If your mental health condition deteriorates, and you believe you are in an emergency or crisis situation, e.g. having suicidal thoughts, considering harm to yourself, others, or to property, or if you are at risk from others, you should immediately inform a relative/carer and contact the local NHS Crisis Team, go to the nearest A&E, or call an Ambulance or Police on 999 or 111 for immediate support.
  14. By agreeing to an assessment with our service, you certify that all the information you provide in connection to the service you receive from us, is accurate to the best of your knowledge.
  15. Copy of Clear-thoughts Ltd complaints policy is avaliable on our website.

Request a call back

We offer a range of face-to-face, phone and online appointments, that are convenient to you. We will endeavour that a clinical specialist will contact you within 48 hours to discuss your needs further.

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